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FAQ

ACCOUNT

Q: Why I can't create/signup for an account on the main page?
A: Don't have to. Your account will be created AUTOMATICALLY once you have made an order/preorder with us.


Q: Is shipping FREE within Malaysia, including Sabah and Sarawak?
A: Yes

Q: How many days for an item to reach me?
A: 3-5 and 10-14 working days for West and East Malaysia respectively.

Q: Do I have an option to choose a 1 day express shipping?
A: Yes you do. The option is available in the checkout page. Make sure you check on this option before checking out.

Q: How much do I need to pay for express shipping?
A: It varies depending on the size and weight of an item, this information is available in the checkout page. However, most of the time it would be only an additional of MYR10

Q: Do I get a tracking number for either the free shipping or the express shipping?
A: Yes, you will be giving the tracking number for both methods of shipping.

Q: What about other countries outside of Malaysia?
A: Once you submitted on your order, send us an email at Sales@ToyPanic.com to notify us. We will send you the shipment cost on a separate email. You can then decide to make payment or cancel your order (if you are unsatisfied with the shipping cost).

Q: Are all the items in your site in new condition?
A: Yes. We do not offer used/second-hand items.

Q: What is the return policy?
A: 7 days return policy.

Q: Do I have to bear the return shipment charges?
A: Yes.

Q: Is there quality check on item prior to shipment?
A: Yes. We will open the box to check for missing contents. However, for mint pack, it will remain sealed.

Q: When an item will be shipped?
A: Once payment is confirmed, we will arrange for delivery the next working days, this excludes Saturday and Sunday. Otherwise, we will inform you if there is any delay.


Q: How do you pack an item?
A: Every step of precaution is considered when packing an item to ensure the item is in prefect condition when it arrives to you.

Your item arrival's condition is our top most priority. Having said that, we have taken every precaution steps in ensuring the best protection on how, where and what to use in the packaging.

The photos above shows the steps taken by ToyPanic in ensuring the shipped item is well taken care of from all the 'throwing', 'rolling', 'dropping' and etc (we do not leave a single thing to chances).



Step 1: Our thank you card :)
Step 2: Bubble wrapper over the toy box
Step 3: For a maximum protection, absorbing materials are carefully slotted into the packaging box
Step 4: We are using our double layer packaging box with secure taping on the outer box


You can also watch our packaging video review below:



PAYMENT

Q: What form of payment do you accept?
A: We accept Paypal, Credit Card and Maybank2u for local order (Malaysia) . As for international order, we accept Paypal and Credit Card.

Q: Will I be charged once I'd submitted the order?
A: No. We will send you a separate email on the payment details based of your payment method selected.

Q: How many days to I have to make the payment from order submitted?
A: You have 3 days to make the payment. If you require additional time, please send us an email at Sales@ToyPanic.com to let us know.

Q: What happen if I fail to make the payment after this period?
A: Your order will be cancelled and the item will be returned back to the system and available to all.

RETURN POLICY

Q: On what conditions can I request for refund?
A: Refund is ONLY applicable to :
i) When item is in stock, but we are not able to fulfill the quantity preordered by client.
ii) If an item received is broken, has manufacturing defect or missing parts within 7 days after client has received the item.
iii) Product cancellation by the maker.

Q: If I would like to have new replacement for the defect item, do I need to bear the shipping cost?
A: Yes, if the supplier/distributor is located outside of Malaysia. You would need to bear the to and fro shipping cost.

Q: How long would a replacement take?
A: It depends on the replacement item availability from supplier/distributor. It could be as fast as few days to as late as few months.


Q: What is the Panic Points?
A: Every items that you ordered from ToyPanic.com, you will be rewarded with Panic Points. The quantity of Panic Points correspond to the total price of an order.

Q: What can I do with it?
A: It can be redeeemed and deducted from the total amount (MYR) of an order at the check out page. See photo below.



Q: If an item has 100 Panic Point, and I want to order it, can I use the 100 Panic Point straight away on this order?
A: You can't. You can only use it for the NEXT order

Q: I have made a preorder and have paid the 20% deposit, but I do not see any Panic Point credited to my account?
A: The Panic Point will only be credited to your account upon FULL payment.

Q: Does it has expiry date?
A: No. That's the best part of it :)


Q: How do I get the extra 1x Panic Point?
A: Just make a full payment during the preorder period.

Q: Is it only applicable for preorder? How about in-stock item?
A: Yes, it is ONLY applicable for preorder. It is NOT applicable for in-stock item

Q: How does it work?
A: Eg: An preorder item is MYR100 with 100 Panic Point.
If you make full payment during the preorder period, you will get:
100 (from the item) + 100 (1x extra for full payment during preorder) Panic Point = 200 Panic Point (total)


Q: Why now?
A: Panic Mark is one of our ways of giving back to you as our loyal client. In other parts of the world, they call it the loyalty programme :)

Q: What is it?
A: Depending on which Panic Mark you are currently at, you will get a different extra percentage of Panic Point
There are total of 10 Panic Marks with the details below:

Panic MarkPercentage (%)
I10
II20
III30
IV40
V50
VI60
VII70
VIII80
IX90
X100


Q: What can I do with it?
A: Take for an example today you are Panic Mark III. You ordered item A that comes with 100 Panic Points (the price of the item is not irrelevant in this case)

So, the total Panic Points that you will get are 100 + 30% = 130 Panic Points.

In short, you are getting an extra of 30 Panic Points compare to someone that do not have the Panic Mark.

Q: How Is It Being Assigned?
A: We shall spare you the gory details, but suffice to say, the engine computation is built upon a very complicated algorithm, which considers many factors. Eg: Order, payment, cancellation, time on page, frequency of visit, last order and etc.


TOYMANIC
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ToyPanic Store
About Us . FAQ Yes, shipping is FREE within Malaysia including Sabah & Sarawak . Contact Us Any inquiries? Do not hesitate to contact us. . Feedback Help us to improve? Do not hesitate to feedback to us. . Testimonials Read what our fans say
Services
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Our Location
33-5-19, Prangin Mall, Jalan Lim Chwee Leong,
10100 Georgetown, Penang, Malaysia
(5th floor opposite the cinema)
(o)+604-2613120 . (e)sales@ToyPanic.com . view map
Operation Hours:
1pm - 8pm (Mon - Thur) . 12pm - 7pm (Sat - Sun) . Close (Fri)

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